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Why does my order require voice verification?
We like to take all possible steps to protect our clients' details as well as the integrity of Elitemmorpg. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.
Why does my shopping cart remain empty even after I have tried to add something?
We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process.
I am using a trial version of a game; can I purchase currency from Elitemmorpg?
Generally yes. However, some games may place limits on trial versions and only by upgrading to the full version of the game are you guaranteed not to have any limitations. Please check with the game your playing if you want to be absolutely sure if the game is a trial version.
Why did the delivery person send me a message and then disappear from the game?
Sometimes the stock ordered is spread across several accounts, and we like to consolidate it for the convenience of the client before the final trade takes place. It is also possible that our character has been disconnected, and is attempting to log back into the game. If at anytime you feel unsure about the status of your order, feel free to log onto our live chat service to check on the progress of your delivery.
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